Payments

Payment are accepted via Paypal, Credit Card or Direct Bank Deposit.

Shipping

As all our products are made in small batches to order, please allow up to five working days (ten working days for wholesale) for your order to be made.

SHIPPING FEES WITHIN AUSTRALIA
FLAT RATE EXPRESS SHIPPING OF $10.00*
*excludes lip balm only orders and some bulk, discounted and wholesale orders.
Free Standard Shipping on all Natural Lip Balms.

All orders are sent via Australia Post or Pack and Send.
Postage is based on Australia Post current prices. Any excess postage charged will be refunded to buyer within 24 hours of postage via original payment method.

DELIVERY TIMES WITHIN AUSTRALIA:
Standard Postage - please allow between 4-10 working days for delivery
Express Postage - please allow between 1-4 working days for delivery


INTERNATIONAL SHIPPING FEES
International shipping is calculated on the number of items, not the weight. Australia Post shipping costs are calculated on weight, therefore if you are overcharged for shipping at the time of purchase, any overcharges will be refunded to you via your original payment method within 24 hours of posting.

Australia Post current Standard International Shipping Prices to the United States are as follows:
Parcels up to 500g - $15.85
Parcels between 500g and 1kg - $33.40
Parcels between 1kg and 1.5kg - $45.50
Parcels between 1.5kg and 2kg - $57.65

INTERNATIONAL DELIVERY TIMES
International Standard - please allow 2 weeks
International Tracking - please allow 2 weeks

INTERNATIONAL TRACKING
Standard International shipping does NOT include Tracking.
You have the option to upgrade to International Tracking at checkout for an additional fee.

INTERNATIONAL EXPRESS SHIPPING
If you require Express International Delivery, please contact us directly to receive a quote before purchasing.


Refunds

Due to the nature of the product, we do not except returns. We love happy customers and will offer refunds or replacement products when needed.
Please contact us via Etsy or Pattern messenger or at willowmargaretriver@yahoo.com with any purchase concerns and will do our best to work something out for you.

Additional

ALLERGIES / SENSITIVE SKIN
As with all skin and bath products, we recommend patch testing our products prior to use. If any irritation occurs discontinue use immediately.

EXPIRY DATES FOR OUR PRODUCTS
As we prefer to keep the use of preservatives to a minimum, we recommend using our products within 12 months of purchase.

STORAGE
Due to the nature of our products, it important that they are kept in a cool, dry place and away from direct sunlight.

WHOLESALE
Wholesale enquiries welcome!
Please message us or email willowmargaretriver@yahoo.com for further information.

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