Payment are accepted via Paypal, Credit Card or Direct Bank Deposit.
As all our products are made in small batches to order, please allow up to five working days (ten working days for wholesale) for your order to be made.
All orders are packed in recycled or reusable boxes.
SHIPPING FEES WITHIN AUSTRALIA
FREE SHIPPING ON ALL DOMESTIC ORDERS OVER $100*
FLAT RATE STANDARD SHIPPING IS $10.00*
FLAT RATE EXPRESS SHIPPING IS $14.00*
*excludes some bulk, discounted and wholesale orders.
All orders are sent via Australia Post or Pack and Send.
Postage is based on Australia Post current prices. Any excess postage charged will be refunded to buyer within 24 hours of postage via original payment method.
DELIVERY TIMES WITHIN AUSTRALIA:
Standard Postage - please allow between 2-10 business days
Express Postage - please allow between 1-4 business days
INTERNATIONAL SHIPPING FEES
International shipping is calculated on the number of items, not the weight. Australia Post shipping costs are calculated on weight, therefore if you are overcharged for shipping at the time of purchase, any overcharges will be refunded to you via your original payment method within 24 hours of posting.
Australia Post current Standard International Shipping, with tracking, prices are as follows:
Parcels up to 500g - $24.00
Parcels between 500g and 1kg - $36.90
Parcels between 1kg and 1.5kg - $47.50
Parcels between 1.5kg and 2kg - $62.90
INTERNATIONAL DELIVERY TIMES:
Please allow 10 - 20 business days*.
*Due to the Pandemic and limited flights delivery may take longer than usual. Please allow up to six weeks for delivery. We thank you for your patience.
INTERNATIONAL EXPRESS SHIPPING
If you require Express International Delivery, please contact us directly to receive a quote before purchasing.
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Due to the nature of the product, we do not except returns. We love happy customers and will offer refunds or replacement products when needed.
Please contact us via Etsy or Pattern messenger or at email@example.com with any purchase concerns and will do our best to work something out for you.
ALLERGIES / SENSITIVE SKIN
As with all skin and bath products, we recommend patch testing our products prior to use. If any irritation occurs discontinue use immediately.
EXPIRY DATES FOR OUR PRODUCTS
As we prefer to keep the use of preservatives to a minimum, we recommend using our products within 12 months of purchase.
Due to the nature of our products, it important that they are kept in a cool, dry place and away from direct sunlight.
Wholesale enquiries welcome!
Please message us or email firstname.lastname@example.org for further information.